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REGISTERING
I am a VSAT field technician. Which course should I take?
If you are installing any type of VSAT, you definitely need to take course GVF510 (Core Skills for VSAT Installers) and the Hands On Skills Test. This will give you the Basic certification which indicates that you have the minimum skills to activate a VSAT without creating excess interference. The
GVF and the major satellite operators also encourage you to continue to Advanced certification by taking courses GVF520 and GVF521. If you work with iDirect equipment, you should also take course GVF503iW in order to receive GVF iDirect certification.
How much does it cost?
Tuition fees are listed in the Course Catalog.
What happened to Level 1, 2, and 3S?
In September 2009, we made significant updates and improvements to the online courses, and added a new entry-level ("Basic") certification. The learning content from our previous Level 1 and 2 online courses, plus the practical topics covered in the previous Level 3S classroom session, are now included (and enhanced) in the new GVF 510, 520, and 521 online courses. The Hands On Skills Test (HOST) is now offered stand-alone by regional or organizational Examiners, and additional supplementary classroom sessions may be offered by GVF instructors, at their discretion.
For more FAQs about the new course and certification structure, click
here.
Can I get a discount on tuition?
GVF offers two forms of discount:
- Developing Country Contribution Program. See Andrew Werth Developing Country Contribution Program page for details.
- Quantity discounts. If you have a group of at least 20 students, contact us for quantity discount information.
When are the online courses scheduled?
Online courses are available 24 hours per day, 365 days per year. You may log in and work on your course at your own speed. The learning system will remember your place in the course the next time you log in.
How long does it take to complete the courses?
You can expect to take about 5-15 hours of online study to complete the GVF 510. GVF 520 takes slightly longer, and 521 each typically take about 5-15 hours. The Hands On Skills Test generally takes several hours, working outside with a GVF Examiner.
Can we organize a Hands On Skills Test session at our company location?
We would be happy to set up a HOST class if you have at least 6-8 students. Tuition cost will depend on the available Examiner and may include the Examiner's travel expenses. Contact us and we will put you in touch with an Examiner in your area.
Can we share a course login?
No. Registrations are for individual students. The learning system tracks each student’s through the course and records quiz and test scores. If you share an account, you will not be able to take advantage of the critical quizzes and exams, and you will not receive a certificate.
USING THE COURSES
I forgot my password.
Click on "Forgot your password?" on the home page. If your original email address is not active, send an email to gvfsupport@satprof.com identifying yourself by First name and Last name and we will assist you.
My email address has changed.
Log in, go to My Profile, and enter your new email address. If you have any problems, contact us at gvfsupport@satprof.com.
I failed a course. What do I do now?
Send an email to gvfsupport@satprof.com and ask us to reset the course for you. When the course has been reset, you can start it again. Please note that you must view all pages, pass all quizzes, and pass the final test in order to pass a course.
How long do I have to finish my course?
Courses are generally active for three months (90 days) after enrollment.
What happens if I don’t finish my course before it expires?
You will not be able to enter the course after you log in. Under certain circumstances, we can extend a course deadline upon request via email to gvfsupport@satprof.com.
How do I download my reference documents?
Log in and click on the Digital Library icon in the lower right corner. From there, you can click on each of the available reference documents to display and/or download them.
Some of the pages are not displaying correctly, or too slowly.
There can be several possible reasons for this:
1. The wrong version of the Adobe Flash player is installed on the computer you are using, or Flash is not installed at all. GVF online courses now require that you have at least version 10. For a free update, go to www.adobe.com and click on “Get Flash Player.”
2. During periods of heavy use, the learning system may slow down somewhat. If that happens, please wait a minute or two and try again.
3. Most learning pages are quite small (under 100 kbytes) but a few of them are as much as 1 Mbyte. You have to wait until the page is loaded. After that, it should play at full speed locally on your computer.
4. An unreliable Internet connection is the most common source of problems with access to the learning system. The best way to check for this is to use the tracert utility, as follows:
a. In Windows, click Start, Run
b. Type cmd Enter
c. Type tracert gvf.coursehost.com Enter
First, check that gvf.coursehost.com resolved to an IP address. If not, then your DNS service is not working correctly. Second, look for any delays or blockage along the path. If tracert consistently shows a problem reaching gvf.coursehost.com, then you should contact your Internet Service Provider (ISP) and ask for assistance.
I am on a page which says to roll my mouse over the pictures to learn more, but nothing happens when I do that.
You must first click somewhere in the page area in order to activate it.
I want to suggest an improvement to a learning page.
We welcome all suggestions and comments! Please send and email to gvfsupport@satprof.com. Be sure to mention the course name, the page title, and the page code (in small letters in the corner.)
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